JRC International provides support for all hardware and software products sold by JRC International; ranging from Poibnt Mobile, CipherLab and TSC,systems and more.
Should any of your CipherLab, TSC or other devices require any form of service or repair, please complete the JRC Repair Return Form, and enclose it together with the goods packed securely and delivered freight paid to:
Repair Charges:
Repair charges range depending on the nature of fault and how much time will be consumed in completing the repair. Price levels apply as per the following (but not limited to):
Minimum: No fault found, cleaning, software upgrade, minor parts only, rejected quote(s).
Intermediate: Single major part replacement, excluding main board, mechanism assemblies, etc.
Maximum: Multiple major part replacements, main board replacement, mechanism assemblies, etc.
Repair Quotes:
All repairs are initially diagnosed and quoted for. Quotation will be sent to customer for acceptance, if quotation is accepted: JRC Service will go ahead and repair the item(s) accordingly. If quotation is rejected, the minimum repair charge and freight cost is applicable and item(s) will be shipped back to customer unrepaired.
Standard New Sale Product Warranty:
Warranty does not cover products which, in JRC's sole judgment have been subject to misuse, abuse, neglect, or improper installation or maintenance, unauthorized repair or installation, modifications or alterations of the product.
JRC International Pty Ltd
Attention Service Dept
14/28 Garling Rd, Kings Park NSW 2148
PO BOX 1062, Kings Langley NSW 2147
Copyright 2013 JRC International Pty Ltd. All Rights Reserved.